How Advertiser Burien Toyota Is Handling Their Sticky Recall Situation

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So you own a Toyota that you may have seen in the news lately…now what?

Don’t panic just yet – we spoke with the General Manager of BTB Advertiser Burien Toyota Scion, Pat Dillon, about what Toyota owners can look for and expect with issues surrounding the recent accelerator malfunctions.

We asked:

“What exactly should I look for if I have one of the models mentioned in the recall?”

Dillon said:

“The condition is rare, but can occur when the pedal mechanism becomes worn and, in certain conditions, the accelerator pedal may become harder to depress, slower to return or, in the worst case, stuck in a partially depressed position.  Toyota is working quickly to prepare the correction remedy.”

“In the event that a driver experiences an accelerator pedal that sticks in a partial open throttle position or returns slowly to idle position, the vehicle can be controlled with firm and steady application of the brakes. The brakes should not be pumped repeatedly because it could deplete vacuum assist, requiring stronger brake pedal pressure. The vehicle should be driven to the nearest safe location, the engine shut off and a Toyota dealer contacted for assistance.”  (we would like to note that this statement can also be found on Toyota’s Corporate Website).

Toyota initially only listed eight models with a potential connection to this issue and later expanded the list to include additional models with accelerators manufactured by the CTS Company which produces the part. The malfunction has caused one of the largest recalls in recent history, stirring concern and confusion among owners worldwide. There continues to be discussions around including the Prius models on the recall list as reports begin to roll in about similar issues and possibly a glitch in the cars’ software.

Models affected as of February 3rd, 2010 include:

  • Avalon
  • Camry
  • Corolla
  • Corporate
  • Highlander
  • Matrix
  • RAV4
  • Sequoia
  • Toyota Tundra

“Our message to Toyota owners is this – if you experience any issues with your accelerator pedal, please contact your dealer without delay. If you are not experiencing any issues with your pedal, we are confident that your vehicle is safe to drive.” – Toyota Motor Sales USA, Inc.

“We encourage owners to make an appointment or contact us to address repair questions and concerns.” said Dillon.

Should you find your car needing service, you will not be without a vehicle at Burien Toyota Scion as we have a rental car service department that can assist in placing you in a temporary vehicle until yours is repaired.

Additional information and updates on the recall can be found here.

More info on Burien Toyota available here.

Burien Toyota Scion
15025 1st Avenue South
Burien, WA 98148

Service: 888-468-0481

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One Response to “How Advertiser Burien Toyota Is Handling Their Sticky Recall Situation”
  1. James Bailey says:

    In the long run, it would seem Toyota will hold up well in the realm of corporate responsibility. Think of some of the major corporate recalls in history:

    – 1959 Cadillac
    – 1982 Tylenol
    – 1998 Chevrolet Malibu
    – 2000 Ford/Firestone blowout
    – 2007 Honda Civic

    Not to mention, of course, Ford Pinto fuel tanks; Phillip Morris & Co. . . .

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