Better Business Bureau Warns Of Phishing Attack From "[email protected]"

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On Monday (April 12) the Better Business Bureau announced that it had discovered that counterfeit BBB complaint notices are being sent out to businesses across the country from the email address “[email protected]

According to the BBB, several businesses across the U.S. (including law firms, advertising agencies and architecture firms) have reported receiving a suspicious e-mail from this fake email address. The subject line says “BBB Complaint Case #… (Ref #…).” Each one comes with a nine-digit case number and a 21-digit reference number.

The body of the e-mail claims that the company did not respond to a complaint filed by a consumer named Jason Harlow. E-mails contain a link that says “please click here to access the complaint.” Those who hover over the link will find that it goes to, a fake BBB Web site page that has been suspended and is currently unavailable.

Here’s a screenshot of the actual e-mail:

Click image to see large version.

Here’s more info from the BBB on this incident:

Both BBB Accredited and non-Accredited businesses have been targeted.

“Part of BBB’s role in the marketplace is to be a trusted third-party, which involves sending correspondence and informing businesses of complaints and compliments from consumers. It’s really unnerving that someone is trying to defraud our system,” said Robert W.G. Andrew, CEO of BBB serving Alaska, Oregon and Western Washington. “We want business owners to feel like they can trust all communications coming from our organization, which is why we are taking steps to stop unauthorized imitators.”

BBB Of Alaska, Oregon and Western Washington does not:

  • Refer to itself as “Seatac BBB.”
  • Send complaints to businesses outside of its service area. Based on where they are located, businesses can expect to hear from their local BBB only. For example, your BBB would not send a complaint notice to a company located in any state other than Alaska, Oregon, or Western Washington.
  • Send e-mails requesting private information. Do not provide personal details or payment information via unsolicited e-mail.

Businesses that receive suspicious e-mails claiming to be from BBB should take the following steps:

  • Do not click on any links or reply to the message.
  • Forward it to [email protected] and delete it from your inbox.
  • Run a virus scan on your computer.

Businesses are encouraged to verify the legitimacy of BBB e-mails: If you receive an e-mail from Better Business Bureau about a complaint and need assistance in determining if it is legitimate, contact your BBB directly at 206-431-2222 or e-mail [email protected]

For more advice on how to protect your business from malicious online attacks and data breaches, visit

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3 Responses to “Better Business Bureau Warns Of Phishing Attack From "[email protected]"”
  1. Coverofnight says:

    These cyber-criminals ought to be turned over to the Taliban for target practice; seriously! It’s amazing how these slackers, these criminals, cost you (yes, YOU citizens) billions of dollars each year with their attacks causing lost productivity, lost wages, lost savings, lost profits, lost identities, etc. because of their selfish acts. Don’t tolerate it – turn them in if you know any of these criminals. In the meantime, follow the recommendations noted above. They’ll work to shut these losers down.

  2. BBB says:

    Better Business Bureau serving Alaska, Oregon and Western Washington wants to make consumers and businesses aware that we are still receiving reports of similar scams across the country. Businesses: It is important to remember that your BBB does not go door-to-door demanding information about your company, nor do we send e-mails demanding personal information. If you are ever contacted by a BBB representative in person, on the phone or via e-mail, and are unsure of the legitimacy, please call 206-431-2222 or 253-830-2429 and speak to a BBB representative.

  3. Yesenia says:

    Complaint against Mcdonald’s, i pay them for breakfeast while theyre towing my car away!
    i was having breakeast at their “restaurant” with an aunt of mine.When a young boy approaches us “warning” there are cars being towed away. “i thought nothing of it, since i knew i had not done wrong.Yet withing a few minutes later i go outside to find my car missing! I went and searched for Mcdonald’s “security” manager, and she went off on me stating that i was “breaking the law” because i wasn’t at the restaurant and using their parking. When i clearly had my warm left overs, still in my little Mcdonald’s box! The security was verbally abusive and her husband (the towe man) had my proof of my exact location, in their faces, but still would not return my car and continued to insult me! i tried speaking to the towe man himself to reason with him, but the security woman yelled back at him threatening him not to help me out. Then she stating that i should “go get a taxi or pay up”.

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