Two City Of Burien Parks Staffers Receive Awards
Two staff members from the City of Burien Parks, Recreation & Cultural Services (PaRCS) Department were recently honored with awards – Rachel Gilbert won an ‘Outstanding Professional Award’ and Janet Peterson won a ‘Customer Service Award.’
Members of the Washington Recreation & Parks Association (WRPA) announced the winners at a conference held in Seattle Oct. 19. Two of the three statewide awards went to these two Burien staff members. Several colleagues from Burien PaRCS were on hand to show their support for their co-workers, as the award announcement and presentation came as a complete surprise to the recipients.
“I am so happy for these two individuals,” said Michael LaFreniere, Parks Director. “They’re very deserving of this award and great examples of the kind of public service they and other members of the team here try to provide every day. They are truly great to work with; we and the public are very fortunate to have them at Burien Parks.”
Rachel Gilbert received the 2011 Outstanding Professional Award. The nomination, submitted by colleagues Debbie Zemke and Casey Stanley, highlights Rachel’s professional passion and commitment towards providing the best service possible.
As the Award Committee noted, Rachel:
“… goes ‘above and beyond’ often dealing with high-need customers and staff while continually responding in a calm and logical manner. She has established high standards, clear expectations, and accountability and is committed to providing training and feedback for her staff to be successful.”
Rachel has been an active member of the Facility Services Section of WRPA for five years. She served on last year’s planning team, was a presenter for the Customer Service session, and is co-chair of this year’s WRPA Facility Services Workshop.
Janet Peterson was selected by the Awards Committee to receive the 2011 Customer Service Award. The nomination, submitted by Vivian Casteneda, highlighted Janet’s interest in and passion for health and wellness with customers at the Burien Community Center.
The Committee said Janet was deserving of the Award because of the way she helps customers:
“…feel special and how she genuinely helps match them with the perfect class, and how she wants to hear how they liked the class. Janet’s enthusiasm ‘sells’ Burien Parks & Recreation programs and special events in an exemplary way.”
Janet recently implemented a new marketing program called ‘This Works For Me!’ that allows customers to share their successes with one another.