Our friends at Toastmasters want our Readers to know about their Spring Schedule.

Lunch and Learn, Spring 2012

Improve Your Workplace Skills in One Hour Sessions during Your Lunch Hour, Presented as a community service by Growthmasters Toastmasters Club #4801

Contact:  Don Crawley (206) 852-4349 or vppr-4801@toastmastersclubs.org

Dealing with Difficult People  Thursday, April 12, 2012 from 11:30 a.m. to 12:30 p.m.

Presented by Sara Johnson, principle with the consulting group Executive Dynamics.  Sara is a veteran presenter having conducted leadership, problem solving, and communication workshops with many companies in the Puget Sound area.

Description:  Do you ever wonder why people are so difficult and what to do about them?  In this 30 minute “Lunch and Learn”, you will learn the answer to this question, as well as four proven strategies to deal with your difficult person.

Attend this presentation and learn:

• Why people are difficult
• Why it is hard to deal with them and why you need to deal with them
• Four strategies for success

The Three Pillars of Powerful Leadership Thursday, May 10, 2012 from 11:30 a.m. to 12:30 p.m.

Presented by John Kaloper, Regional Vice-President of Lynden International

Description:  Today’s best leaders also have the best people skills.  When times are good or when they’re bad, great leaders have the ability to motivate those around them.   In this 30 minute “Lunch and Learn”, you’ll learn the three pillars of powerful leadership including practical advice for both new managers as well as seasoned veterans.

Attend this presentation and learn:

• The three pillars of powerful leadership
• The importance of a strong ethical position
• Five do’s and don’ts of workplace communication

Mastering Customer Service Thursday, June 14, 2012 from 11:30 a.m. to 12:30 p.m.

Presented by Don R. Crawley, author of The Compassionate Geek:  Mastering Customer Service for I.T. Professionals.  Don is a Seattle-based author/speaker who has worked with clients nationwide on improving customer service.

Description:  Outstanding customer service is not just a matter of having great product knowledge.  The customer service masters understand the importance of the human-aspect in building great business relationships.  In this 30 minute “Lunch and Learn”, you’ll gain valuable skills for delighting your customers, both external and internal.

Attend this presentation and learn:

• The four traits of the customer service masters
• Five ways to drive your customers away (things you must NEVER do in your business)
• Five keys to effective listening

Each event will be presented within the context of a Toastmasters meeting where you’ll be able to observe the Toastmasters program for learning speaking and communication skills in action.

All events are free and open to the public.  Bring your lunch and join us.

RSVP is requested, but not required at vppr-4801@toastmastersclubs.org

Sponsored by Growthmasters, Toastmasters Club #4801. Meetings are held at Southminster Presbyterian Church, 19834 8th Ave S, Des Moines, WA 98148.

For more information, visit www.growthmasters.info